Under the terms and in compliance with the provisions of Law No. 144/2015, of 08.09, Any Where - International Property Investments, Unipessoal Lda., provides the necessary information so that the consumer customer can exercise his right to complain to an official, third and impartial entity that will help him resolve the dispute in question.
Alternative dispute resolution is the possibility available to all consumers to turn to official entities that can help them resolve or provide guidance on any dispute before filing legal proceedings in court.
As a rule, the procedure can be described as follows:
1) The consumer customer asks an impartial third party to act as an intermediary between him/her and the supplier or service provider who is the target of his/her complaint.
2) The intermediary may suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.
Alternative dispute resolution can take the form of "mediation", "conciliation" or "arbitration".
Alternative dispute resolution is generally less expensive, less formal and faster than legal proceedings.
Therefore, in the event of a dispute, the consumer customer can resort to an Alternative Consumer Dispute Resolution Entity.